Refund policy

If something is wrong with your order

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

If anything you receive from us is spoiled, damaged, not what you ordered or not up to standard, please contact us as soon as you notice, ideally on the day, at waterloo@fishbutchery.com.au or (02) 8960 0903. Tell us your order number and send a photo if you can. We'll make it right with a replacement or a refund to your original payment method.

Change of mind

Because fish and prepared foods are perishable, we can't accept returns or give refunds if you simply change your mind, and we don't offer change-of-mind refunds on masterclass tickets or gift vouchers. This doesn't affect your rights above if something is wrong.

Masterclasses

If we cancel or reschedule a masterclass, we'll offer you a new date or a full refund. See our Terms of sale for more.

Questions

Saint Peter Production Pty Ltd trading as Fish Butchery Waterloo, ABN 24 653 972 420, Shop 3, 965 Bourke Street, Waterloo NSW 2017.