Terms of service

Last updated: 17 October 2026

These terms apply when you order from fishbutchery.com.au. Please read them with our Refund policy, Delivery and pickup and Privacy policy.

About us

Fish Butchery Waterloo is operated by Saint Peter Production Pty Ltd (ABN 24 653 972 420), Shop 3, 965 Bourke Street, Waterloo NSW 2017. Email waterloo@fishbutchery.com.au or call (02) 8960 0903.

Your rights under the Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or changes those rights.

Prices

Prices are in Australian dollars and include GST. Any delivery charge is shown at checkout before you pay.

Fish and seasonal availability

We buy fish from the day's best catch, so species and sizes change with the season and the weather. If we can't supply what you ordered, we'll contact you and offer a similar fish of equal or better value, or a refund.

Pickup orders

Pickup orders are collected from the shop at Shop 3, 965 Bourke Street, Waterloo, on the date you choose and within the pickup times shown for that product. Please bring your order confirmation. Because our food is perishable, we can only hold orders until the end of your pickup day, so if you can't make it, contact us as early as you can and we'll try to move your pickup.

Friday fish delivery (Eat More Fish)

  • We deliver on Fridays, usually between 1pm and 5pm, to addresses within about 30 km of Waterloo. Enter your address at checkout to check that we deliver to you.
  • Your fish arrives in an insulated bag with ice packs. Please refrigerate it as soon as it arrives. If you won't be home, tell us a safe, shaded place to leave it; once it has been left there, we're not responsible if it's taken or disturbed, but our guarantees about the quality of the fish still apply.
  • The fish changes each week, depending on what's best.
  • If you subscribe, we charge your card on the Thursday before each Friday delivery, and your subscription continues until you cancel. You can skip a week, pause or cancel at any time, with no fee, from your account or by emailing us. To change that week's delivery, do it by Wednesday evening, before your card is charged on Thursday.

Frozen and prepared foods

Keep frozen products frozen until you use them and follow the cooking instructions on the label. If you have an allergy, please check the allergen information on each product and ask us about ingredients before you order. Our kitchen handles fish, crustaceans, molluscs and many other allergens.

Masterclasses

  • A ticket is for the date and time you book.
  • If you can't come, you're welcome to send someone in your place; just let us know their name before the class. We don't offer change-of-mind refunds on tickets.
  • If we cancel or reschedule a class, we'll offer you a new date or a full refund, whichever you prefer.

Gift vouchers

  • Gift vouchers are valid for 3 years from the date of purchase, and the expiry date is shown on the voucher.
  • They can be used in store at Waterloo, or online for masterclasses and Christmas and Easter pre-orders when available.
  • Vouchers can't be exchanged for cash. If a voucher is lost, contact us with the order details and we'll help if we can.

Liability

We're responsible for loss or damage caused by our failure to comply with these terms or the law.

Changes to these terms

We may update these terms from time to time. The version on this page when you place your order is the one that applies to that order.

Law

These terms are governed by the laws of New South Wales.